Virtual agents drove 80%+ first-contact resolution and deflected 40% of voice interactions to self-service at a large government agency
Support your customers across their entire life cycle with our hybrid, digital-first contact center operations.
DXC Contact Center Experience
Transform customer service
Call on our hybrid, digital-first contact center operations to transform the ways you engage with your customers:
- Readily scale operations to meet surges in demand
- Meet consumers’ digital demands with self-service and automation
- Improve the bottom-line through proactive and personalized customer service
- Increase sales conversions by delivering specifically tailored, relevant offers
250+ million
customer interactions supported every year
99%
of customer service agents equipped for remote “work from anywhere”
28
languages supported
Experts and technology
DXC’s comprehensive suite of end-to-end contact center outsourcing solutions brings together advisory expertise, global operational delivery capabilities and technology delivered in a true cloud as-a-service model. Our customer service experts apply data-driven insights to improve efficiency and experiences. Our contact center specialists reduce cost through proactive, smarter engagement. Our domain experts champion trust and compliance with personalized service.
Increased sales conversions 25-30% and improved bottom line by 30%+
One DXC customer eliminated $20M+ in costs in 2020 through proactive and personalized customer service
Contact center success
Companies around the globe have benefited from our innovative, intelligent operations model. A digital frontline we deployed within days addressed significant spikes in patient queries for a leading healthcare provider. Data-driven insights delivered personalized, relevant offers for a high-tech firm. Another company eliminated $20 million in costs through proactive and personalized customer service.
Leverage our contact center experience and transform the ways you engage.
“Managed by DXC, the Leap Card system is an outstanding example of convenience for customers and value for money to the state, using industry best practices and DXC’s experience, delivered through a collaborative partnership approach.”
Tim Gaston
Director of Public Transport Services
National Transport Authority, Ireland
Customer stories
Insurance
Wilton Re takes on insurance risk — profitably
Wilton Re relies on DXC’s technical expertise and full technology suite to administer insurance policies on an ongoing basis.
Technology Services
Contact center transformation
Amazon Connect helps DXC transform contact centers to provide the agility and scalability needed to deliver a seamless digital customer experience.
Insurance
Large Australian insurance organization
DXC moved a large regionally based Australian life insurance organization to a cutting-edge Amazon Connect cloud platform.
Perspectives
How to deliver value in 90 days with digital agents
Make sure your digital agents are delivering value and customer service satisfaction right out of the gate.
The future of retail banking: Frictionless, personalized, cohesive
The traditional retail banking sector must become more digital, harnessing reliable data and analytics to form new product lines, adopting automation for more efficient processes and establishing agility with risk/evaluation engines and core back-office platforms.
Strategies for a pragmatic approach to AI in the insurance industry
While there is lot of hype around the possibilities of AI in insurance, there are important issues to consider that are specific to the highly regulated industry.
Partners and key collaborators
AWS
Reimagine insurance business processes in the cloud and create business value with DXC and AWS.
IBM
Accelerate self-service adoption rates with DXC's conversational AI solution based on IBM Watson.
Microsoft
Modernize for tangible cloud, workplace and application business results with DXC and Microsoft.
ServiceNow
Automate and optimize workflows and processes to accelerate enterprise transformation.
AMELIA
Create connections with DXC's conversational AI services based on AMELIA's market-leading cognitive platform.
Creative Virtual
Leverage conversational AI services based on Creative Virtual's industry-leading V-Person technology and V-Portal platform.